It will. The MemoBook viewer application is updated regularly and maintained
On which smartphones does the app work?
The application works on smartphones with iOS 9+ and Android 6+
How long will the video be stored?
There is no storage time limit. All media files are stored in the AMAZON cloud storage for added security, and there is also a backup storage for complete peace of mind
Please, feel free to do so.
I want to make a canvas with a Live Photo
We are working at such an option.
Why does the video play for 30 seconds only?
During playback, there are no buttons to manage it (stop, pause, etc.), so if you insert a 15-minute video, every time you move the camera it will start playing again, which is not very convenient. Besides, long videos are too large.
Do you charge 35.00 ₴ per video?
Yes, this is a one-off fee for saving and continuous maintaining of one video up to 30 seconds long.
I have a poor-quality video; will it work?
Theoretically yes, but since the "video cover" is a still frame from it, that is physically printed in the album, the quality of this printed image may be blurred. The editor will warn you about the poor quality of the still image you chose to print.
Also, you can use any other photo for the video cover by simply dragging it to the same cell as the video, and we will take care of the smooth transition between photo and video.
Do you still print simple photo books (without live photos)?
Definitely, we do. Live photos are just an extra option for our photo books. However, if you don't upload a video, you won't have "live photos" :)
There are some options here...
If you already have pre-uploaded projects, maybe you are trying to scan a new code in an open previous project? Open library
, press "+
" and go to scan code mode for a new project. Note that there are apps with similar names in the stores, but they don't work with our augmented reality. Perhaps you installed the wrong one? You can find Memobook for Android
, amnd for iOs
If this does not help, please, contact our support service via live chat on the website and describe your issue, indicating:
1. The brand and model of your smartphone
2. The operating system version
3. What exactly is not working – is the app not launching, does the code scanning fail, or are the videos not playing?
4. Order number
5. It would be great if you a video of the screen contents.
I lost my phone. How do I recover my projects?
On the new phone, reinstall the app from your store, scan the QR code printed on your photo product again, and wait for the files to download.
Video does not play through the end. It keeps returning to the beginning
This is due to a bad choice of a frame for the video cover. It is the "marker" by which the application recognizes which video from your project should be played. We do not recommend using images with a lot of uniform background and few contrasting elements for such frames. The more diverse elements are there on the frame, the better. Further, we advise you to avoid using similar frames in one book, as, despite the fact that the app is smart, it may accidentally mix them up and play a wrong video.
What are the requirements for the videos posted in the live album?
We only accept mp4, mov, and m4v videos up to 700 MB large