IS IT POSSIBLE TO UPLOAD A PHOTO NOT FROM INSTAGRAM BUT, FOR EXAMPLE, FROM A COMPUTER?
Yes, in the product Editor, select Upload from Computer/Phone
WHEN CAN I DELETE THE PHOTOS USED IN MY PHOTO BOOK FROM MY ACCOUNT?
After you receive our e-mail confirming the receipt of your order.
I ORDERED A PHOTO BOOK 3 DAYS AGO. WHY HAVEN'T YOU SHIPPED IT YET?
Please, note that we need 4 BUSINESS days to produce a photo book, and business days are days when people work. We do not work on Saturday and Sunday, so take your order date and count 4 days (not counting Saturday and Sunday), add another 14-21 days for delivery, and you will get an approximate date of your order receipt.
DOES IT TAKE YOU 4 DAYS TO PRINT PHOTOS?
No, we produce all other products in 2 BUSINESS days.
DO YOU SHIP TO THE OTHER COUNTRIES?
Yes, we ship worldwide.
How much is shipping to USA, Europe etc.?
You can calculate the approximate cost of delivery to the United States on this page
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE IN THE US, FOR EXAMPLE?
Usually 1 to 3 weeks.
HAVE A DISCOUNT CODE. HOW DO I USE IT?
In order to use a discount code, you need to copy the code exactly as it is written, enter it in a special field on the checkout page, and click Next. If the code is correct, you will see the new, re-calculated price for your order.
WHERE CAN I GET A DISCOUNT CODE?
From time to time we post them on our social media pages or send them in our newsletters. Subscribe to our emails and you won't miss the opportunity to save money.
ADD TO CART BUTTON IS DISABLED, WHAT CAN I DO?
Check if all the photo cells are filled in, maybe you missed something? It is easy to check them by blue ticks (for a photo book). If there's no checkmark on any cell, it means there's a cell with a missing photo. For a basic book containing 12 spreads, once you fill it all in, the Add to Cart button becomes active. For the other products just check visually if all cells are filled with photos.
WHY IS THERE A DIFFERENCE IN THE QUALITY OF PRINTED PHOTOS UPLOADED FROM INSTAGRAM AND FROM PHONE (COMPUTER) MEMORY?
If you use photos from your Instagram account to print, they may appear not well-defined, with quite noticeable "noise". This is because Instagram saves your photos in a very small size. This is enough for viewing on your phone screen, but not enough for high-quality printing. To avoid this, it is recommended to use the original photos stored in your phone for ordering. The size of these photos is almost twice as big as the size of photos stored on Instagram. To use these photos, the Save Original Photo option must be enabled in your Instagram settings.