This privacy policy was last updated on: October 18, 2023

Welcome to the Gramophone.ua website (herein referred to as “Site”) provided by Us.gramophone.ua (herein referred to as "gramophone.ua", “we”, “us”, “our”, and their affiliates).

This Privacy Policy explains how we collect, store, process and share any personal information you provide to us when you use our service on the website. We are strongly committed to protecting your privacy, which includes the privacy of your digital photographs.

We encourage you to read this Privacy Notice in its entirety before using our services. By creating an online account, using our services, or making a purchase with any of our brands, you acknowledge that you have read and agree to this Privacy Notice. Your use of our Sites and Apps is also subject to our Terms and Conditions.

1. What type of personal information do we collect from you?

The personal information you provide to us is reasonably necessary for our business functions and activities.

The types of personal information we collect include:


We use web browser cookies and other tracking methods to uniquely identify your browser session. We use your unique cookie before you are logged in to track and improve our Services and marketing campaigns. Once you are logged in, we use browser cookies to keep you logged in.

The third party tracking tools we use also use cookies to uniquely identify your browser session, which is necessary for the tools to work. The use of cookies by our partners is not covered by this Privacy Policy and is subject to their own privacy policies.

Please note that if you access the Site through the App tracking technologies will be disabled for that visit.

2. When do we collect personal information from you?

When we collect your personal data, we make a record of it. However, we will only collect the information if you willingly provide it when you:

3. How do we use your personal information?

Depending on the type of information given, we may use your personal data in a number of ways such as:

Gramophone.ua reserves the right to disclose any relevant personal data under its sole discretion, with or without a warrant or court order from any and all global law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations such as, but not limited to, (a) are in violation of the Terms of Service governing this site; (b) have engaged, or are alleged to have engaged in any activity purporting to infringe upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged in any other illegal conduct or activity. US.Gramophone.ua also reserves the right to report any suspected illegal activity to such entities for investigation and prosecution.

4. Who do we share your personal information with?

Besides collecting your personal data from your direct dealings with us, we may also collect or share the information with our trusted third-party service providers to:

We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your consent.

5. Security of your personal information

Gramophone.ua have engaged into a variety of industry-standard security technologies, procedures and processes and are committed to protecting the security of your Personal Information.

When sensitive information (login data, credit card number, expiration date) is provided, encryption is performed using secure socket layer (SSL) technology. We do not store any credit card information. Though US.Gramophone.ua undertakes the necessary steps to safeguard your Personal Information, do note that US.Gramophone.ua cannot fully eliminate all security risks, and is not liable for any losses that may result from unauthorized use of your credit card by any other third party.

6. Photo & video product content

Upon uploading your project, you hereby acknowledge that the Content of the photo product conforms to the rules and regulations as stated in our Terms of Service. Gramophone.ua and all its subsidiaries reserve the right to refuse printing of any project that contains Content that breaches any of the agreements and privacy policies of the company.

We will not print or publish any photo product or its contents unless authorization is given by the project design owner or author. It is your responsibility to alert US.Gramophone.ua and all its subsidiaries if your project contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your photo product.

Once permission has been granted to Gramophone.ua for usage of the photo product and its contents, US.Gramophone.ua and all its subsidiaries reserve the right to use your photo book design, or any part thereof for marketing and promotional purposes, of which only books submitted successfully uploaded and ready to print using the US.Gramophone.ua software will be accepted.

We are not responsible for consumer-generated mistakes, such as but not limited to, spelling and spacing errors, alignment, lines and border issues, missing or incomplete files, or missing or incomplete images, once the file has been successfully uploaded into the system. We suggest customers to thoroughly check their proofs before uploading their books as we do not accept any amendments or changes once the file is uploaded.

7. Order submission

Note that content cannot be modified, changed or revised once your product design order has been uploaded onto the website. US.Gramophone.ua has no obligation to review the Content that you have submitted and hence you hereby agree that your project has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be published.

You agree and understand that your project file is free from any computer viruses, worms or any software intended to harm, damage or alter a computer system or data before uploading it to our website.

You further acknowledge that US.Gramophone.ua is not required to keep electronic files of your photo product or maintain an archival copy of the printed product. US.Gramophone.ua has no ownership in any of your content.

8. Changing your preferences

If you feel you have received an email from us in error, please write to us at info@gramofon.ua At any time, if you no longer wish to receive a specific form of email, follow the "Unsubscribe" instructions located near the bottom of each email.

Gramophone.ua does its best to ensure accuracy on its marketing materials sent out. Should there be any discrepancies or inaccuracies, changes will be made at our sole discretion and US.Gramophone.ua is not liable to honor any of the discrepancies in prices or discount promotions.

9. Copyright

If you find that your photo product design has been copied or used in any manner that constitutes copyright infringement, please contact us immediately.

Please view our Copyright for additional details and instructions. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.

In order to ensure the security of your information, Gramophone.ua will periodically review this Privacy Policy and reserve the right at our sole discretion to update, revise or make modifications to the said policy from time to time. The date of this modification will be reflected at the top right of this page.

10. Changes to this Policy

We may change this Privacy Policy now and then to keep you updated on how we are processing your personal information. We encourage you to regularly check this policy to ensure you are aware of the most updated version.

11. Contact details and location

If you have a question regarding our Privacy Policy, or would like to request for your data to be deleted, or have questions that are not answered, please write to us.

Contact us

Please contact our Customer Service department

59, Chornovola ave. office 327
Lviv, 79058