Prepare your photos and order ahead of time so you do not have to rush during the sale. These tips will help you move smoothly from choosing your pictures to receiving your parcel.
Prepare your order in advance
Shelling and power outages can limit the time you have electricity and a stable internet connection. That makes it especially important to start putting your cart together early, rather than leaving everything until the sale. Work on your order when it is safe and you have a connection. Finish your layout and add it to your cart, rather than leaving it only in Projects. This means less work in the editor during the sale. Once the sale begins, refresh your cart and check that the price has been updated before placing your order.
Choose the photos you want to print
Put the photos you need in a separate folder and upload only those to the editor. Large collections of unnecessary files take longer to upload, especially at peak times. If a good-quality original looks blurry only in the preview, that does not necessarily mean there is a printing issue: the original file is used for printing.
Upload original photos for printing
Use original files from your phone, camera or cloud storage, rather than screenshots or photos forwarded through Telegram or Viber in the standard photo-sending mode. Messaging apps may compress images, and screenshots lose detail from the original, which may be noticeable in print. If you only have a photo in a chat, ask for it to be sent as a file or document without compression, or for a link to the original.
Use a stable internet connection
A stable home internet connection is a better choice for uploading large collections of photos. Mobile connections may slow down or drop out, especially in the evening. A reliable connection will help you finish uploading without unnecessary retries.
Turn off your VPN while working
A VPN may slow down photo transfers or cause you to sign in again. If you use one, try working in the editor with the VPN turned off.
Do not reload the editor while working
Do not refresh the tab or manually clear the cache while uploading photos or editing. If the editor does not respond immediately, give it a little time. Reloading repeatedly will not make it faster and may prevent your changes from being saved.
Edit your project on one device at a time
You can upload photos from your phone and continue designing on a computer. Before switching, wait for your changes to save and close the editor on the previous device. Two open versions of the same project may overwrite each other's changes.
There is no need to order at midnight
Ordering at 00:00 does not guarantee that your order will be produced sooner. All orders enter the general queue, and the website is especially busy when the sale begins. Choose a convenient time so you can check everything without rushing.
Do not leave everything until the final hours
Finish your layout and upload your photos ahead of time. The website gets busy again towards the end of the sale, leaving little time to fix a mistake or add a missing photo. Allow extra time to review and place your order.
Contact us if something goes wrong
With so many orders, mistakes can sometimes happen. If something is wrong with your parcel or its contents, contact our support team. Describe the issue and include your order number so we can look into it and help.
Split your order if you need some items sooner
Photobooks, especially those with faux leather or fabric covers, may take longer to produce than prints, calendars, magnets and Polaroid-style prints. If you would like the faster items to arrive separately, place separate orders. Please note that you will need to pay for each delivery separately. Splitting an order can help you avoid waiting for every item, but it does not guarantee a specific delivery date.
How payment works during the sale
During the sale, payment will only be available upon receipt at the post office branch or pickup point.
Track your order in your account
Check your order status in your account. Once a shipment tracking number appears in your notifications, you can track the delivery. Keep your order number too: you will need it if you contact support.
Share the sale with friends and family
Let your friends and family know about Black Friday at Gramofon. They may also have photos waiting to become a family photobook, prints or a gift. Share a link to the current sale terms so everyone sees the same conditions.
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