Us.gramofon.ua wants you to be happy with your recent new purchase. If you’re dissatisfied with your order, we’re here to help.

Us.gramofon.ua was founded on the main core to appreciate light emotions, even in dark times. Every order is made with the finest materials and utmost care and attention for each tells a special story of your life that you can keep forever.

We pay close attention to all the details and carefully inspect each book to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.

Send an email to support-us@gramofon.ua with:

• Photos of the defect taken from several angles.
• PInclude your full name, order number and a description of the defect.
• PRemember to include the page number(s) of the defected areas.

In the event that you need to contact us regarding a book defect, please contact our Customer Support team with the necessary details WITHIN 14 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made.

Us.gramofon.ua will not be held responsible for defect reports later than the given duration.

IMPORTANT: If the order has a defect, we may have this fixed or replaced. Us.gramofon.ua is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your order content carefully before placing your order.